Shipping Policy
Our Delivery Process
Once your order is placed, we will review your order details, confirm stock availability and prepare your item for dispatch. Delivery timeframes are estimates and may vary depending on the item, courier service, postcode and product size.
Please check all delivery details carefully before placing your order, especially when purchasing large or heavy furniture.
Order confirmed
You will receive an order confirmation after your purchase has been placed successfully.
Order prepared
We check stock availability, prepare your item and arrange the most suitable delivery method.
Dispatched
Where available, tracking details or courier updates will be sent once your order leaves the warehouse.
Delivered
Please inspect your order on arrival and contact us quickly if anything does not look right.
Delivery areas
We currently deliver to most mainland UK addresses. Remote locations, islands, Scottish Highlands, Northern Ireland and other non-mainland addresses may require additional delivery time or a surcharge.
Delivery costs
Delivery costs may vary depending on the item, postcode, product size, weight and delivery service required. The final delivery cost is normally shown at checkout where applicable.
Estimated delivery timeframes
Small parcels are usually delivered within 2–5 working days after dispatch. Large furniture items are usually delivered within 5–15 working days after dispatch.
Large furniture delivery
Large, heavy or fragile furniture may be delivered by a specialist courier. The courier may contact you directly to arrange a suitable delivery date or time window.
Access requirements
Please check that the item can fit through your doorways, staircases, lifts and corridors. If delivery fails due to access restrictions, additional redelivery or return charges may apply.
Damaged, missing or incorrect items
Please inspect your order as soon as it arrives. If your item is damaged, missing parts or incorrect, contact us with your order number, photos and a short description of the issue.
Important: Delivery estimates are not guaranteed delivery dates unless expressly confirmed in writing. Delays may occur during peak seasons, severe weather, courier disruption, public holidays or events outside our reasonable control.
Shipping Policy FAQs
How long does delivery usually take?
Small parcel items are usually delivered within 2–5 working days after dispatch. Large furniture items may take 5–15 working days depending on the courier and delivery area.
Will I receive tracking details?
Where tracking is available, delivery updates or courier information will be sent after dispatch. Some large-item couriers may contact you directly to book a delivery slot.
What should I do if my item arrives damaged?
Please contact us as soon as possible with your order number, clear photos of the item, packaging photos and a short description of the issue. Please keep the original packaging until the issue has been reviewed.
This shipping policy is provided for general customer guidance. Delivery availability, fees and timeframes may vary depending on product type, postcode and courier service.