Cookie Policy
Cookies & Tracking
Cookie Policy
This policy explains how Direct Source Home uses cookies and similar technologies on our website, what they do and how you can manage your choices.
On this page
1. What cookies are
2. How we use cookies
3. Types of cookies
4. Cookie list
5. Consent
6. Manage cookies
7. Third parties
8. Updates
Contact
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They can help websites work properly, remember your preferences, improve performance and support advertising or analytics.
Similar technologies may include pixels, tags, scripts, local storage, software development kits and device identifiers.
2. How we use cookies
Direct Source Home may use cookies and similar technologies to:
- make the website function correctly, including basket, checkout and security features;
- remember your preferences, such as region, currency or cookie choices;
- understand how visitors use our website and improve performance;
- measure marketing campaigns and website traffic;
- show more relevant advertising on other websites and platforms;
- detect fraud, protect customer accounts and keep the website secure.
3. Types of cookies we may use
| Category | Purpose | Consent requirement |
|---|---|---|
| Strictly necessary cookies | Enable essential website functions such as basket, checkout, fraud prevention, login and security. | These are usually necessary to provide the service you request and cannot be switched off through our website controls. |
| Preference cookies | Remember choices such as region, currency, language, recently viewed items or cookie settings. | May require consent depending on the specific cookie and purpose. |
| Analytics cookies | Help us understand website traffic, visitor behaviour, product performance and page issues. | Consent is generally required before non-essential analytics cookies are set. |
| Marketing cookies | Support advertising, retargeting, campaign measurement, social media features and personalised offers. | Consent is required before these cookies are set. |
4. Cookies we may use
The exact cookies used on our website may change depending on the apps, payment providers, analytics tools and marketing services enabled at the time of your visit.
| Cookie / Tool | Category | Purpose | Duration |
|---|---|---|---|
| Shopify / ecommerce platform cookies | Strictly necessary | Basket, checkout, security, customer account and store functionality. | Session to several months, depending on the cookie. |
| Payment provider cookies | Strictly necessary / security | Payment processing, fraud prevention and secure checkout. | Varies by provider. |
| Analytics tools, such as Google Analytics | Analytics | Website measurement, performance reporting and customer journey analysis. | Varies by tool and configuration. |
| Advertising tools, such as Google Ads or Meta Pixel | Marketing | Campaign measurement, remarketing and advertising optimisation. | Varies by platform and configuration. |
| Email and SMS marketing tools | Marketing / analytics | Measure newsletter performance and support personalised marketing where permitted. | Varies by provider. |
| Customer support, review or chat tools | Functional / analytics | Support customer service, chat features, reviews and customer enquiries. | Varies by provider. |
This table should be reviewed whenever you add, remove or change Shopify apps, analytics tags, advertising pixels or customer service tools.
5. Cookie consent
Where required by law, we will ask for your consent before setting non-essential cookies, including analytics and marketing cookies.
Your consent should be freely given, specific, informed and based on a clear positive action. You should be able to accept, reject or manage non-essential cookies.
Strictly necessary cookies may be used without consent where they are required to provide a service you have requested, such as adding items to your basket or completing checkout.
6. How to manage cookies
You can manage cookies in several ways:
- use our cookie banner or cookie preference centre where available;
- change your browser settings to block, delete or restrict cookies;
- use privacy settings provided by advertising platforms;
- clear cookies from your device after visiting our website.
If you block all cookies, some parts of the website may not work properly. Basket, checkout, account login or payment features may be affected.
7. Third-party cookies
Some cookies may be set by third parties whose services are used on our website. These providers may process data in accordance with their own privacy and cookie policies.
Examples may include payment processors, analytics providers, advertising networks, social media platforms, review tools, customer support tools and delivery tracking services.
We do not control all third-party cookies once they are placed by external providers, but we aim to provide information and choices where required.
8. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our website, technology, apps, legal requirements or business operations.
The latest version will be posted on this page with an updated date.
Contact us
If you have questions about this page or need more information, please contact us.
Company: Direct Source Home
Email: support@directsourcehome.com