Accessibility Statement
Website Accessibility
Accessibility Statement
Direct Source Home wants its website to be usable by as many people as possible. This statement explains our approach to accessibility and how to contact us if you need support.
1. Our commitment
Direct Source Home is committed to making our website accessible and user-friendly for all customers, including people with disabilities.
We aim to make our content clear, our website easy to navigate, and our shopping experience as inclusive as possible. Accessibility is an ongoing process and we continue to review and improve our website over time.
2. Accessibility standards
We aim to follow recognised accessibility good practice, including the Web Content Accessibility Guidelines (WCAG) where reasonably possible for our website and content.
Our goal is to support key accessibility principles: content should be perceivable, operable, understandable and robust.
This website is operated by a private ecommerce business. Public sector accessibility regulations may not apply to us in the same way as they apply to public sector bodies, but we still aim to provide an accessible customer experience.
3. What you should be able to do
We aim for users to be able to:
•zoom in without text becoming unusable;
•navigate the website using a keyboard where possible;
•read text with sufficient contrast against the background;
•understand page headings, links, buttons and forms;
•use the website with common assistive technologies;
•view product information, delivery details and policy pages clearly;
•complete key shopping actions such as browsing, adding to basket and checkout.
4. Accessibility features we aim to support
Where possible, we aim to include:
•clear page headings and content structure;
•descriptive links and buttons;
•alternative text for meaningful images;
•keyboard-friendly navigation and controls;
•visible focus states for interactive elements;
•responsive layouts for desktop, tablet and mobile;
•clear form labels and helpful error messages;
•plain English policy and customer service information.
5. Known limitations
We are aware that some areas of our website may not always be fully accessible. These may include:
•third-party apps, widgets, review tools, chat tools or payment tools that we do not fully control;
•some older images that may not yet have full alternative text;
•PDFs, downloadable files or older content that may not be fully optimised;
•some product images where complex visual details may be difficult to describe completely;
•embedded content from third-party platforms;
•temporary issues introduced by theme updates, app changes or new content.
If you experience difficulty with any part of our website, please contact us and we will try to provide the information or support you need in an accessible format.
6. Feedback and alternative formats
If you need information from this website in a different format, such as larger text, plain text, accessible PDF or another reasonable format, please contact us.
When contacting us, please tell us:
•the page URL or product you need help with;
•the format you need;
•your name and contact details;
•a short description of the accessibility issue.
We will review your request and aim to respond within a reasonable timeframe.
7. How we assess accessibility
We may assess accessibility through a combination of:
•manual checks of important pages and customer journeys;
•automated accessibility testing tools;
•theme and app reviews;
•customer feedback and support enquiries;
•periodic reviews when we make major design or functionality changes.
Automated tools cannot identify every accessibility issue, so we also value feedback from real users.
8. Ongoing improvements
We aim to improve accessibility as part of our ongoing website maintenance. This may include:
•reviewing colour contrast and typography;
•improving image alternative text;
•simplifying page layouts and navigation;
•improving form labels and validation messages;
•checking third-party apps before and after installation;
•updating policies and customer service content for clarity.
Contact us
If you have questions about this page or need more information, please contact us.
Company: Direct Source Home
Accessibility email: support@directsourcehome.com